Visiting Hours

East Surrey Hospital Visiting Hours

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Visiting Hours

East Surrey Hospital Visiting Hours

Planning a visit to East Surrey Hospital is easier when you know the current visiting arrangements. This guide brings together verified, up‑to‑date information on East Surrey Hospital visiting hours, contact details, and key visitor guidelines so you can plan your visit confidently.

Hospital Overview

East Surrey Hospital is a large acute NHS hospital located in Redhill, Surrey. It is run by Surrey and Sussex Healthcare NHS Trust and provides a wide range of services including A&E (Emergency Department), maternity, surgery, medical wards, and critical care.

The hospital serves people from east Surrey, parts of West Sussex and surrounding areas. It is situated on Canada Avenue, off Three Arch Road, with on‑site parking and public transport links. More detailed information about the trust and its services is available on the Surrey and Sussex Healthcare NHS Trust website:
https://www.surreyandsussex.nhs.uk/

Visiting Hours

East Surrey Hospital has a general “open visiting” approach with specific time windows for most wards. According to the Surrey and Sussex Healthcare NHS Trust’s official visiting information page, usual visiting hours for adult inpatient wards are:

However, there are important exceptions and ward‑specific arrangements:

Maternity

From the trust’s maternity visiting page:
https://www.surreyandsussex.nhs.uk/patients-visitors/maternity-visiting

  • Labour Ward and Birth Centre
    • One birth partner can be present 24/7.
  • Postnatal Ward
    • One nominated support partner can usually visit from 9am to 9pm.
    • Additional visiting for other visitors is typically more restricted and may be limited to set hours in the afternoon or early evening.

Exact arrangements can change, so women and birthing people are advised to check the latest details ahead of admission.

Children’s Wards

For paediatric wards, including the children’s inpatient unit:

  • One parent or carer is generally allowed to stay with the child at all times.
  • Visiting for additional visitors is usually restricted and may follow similar times to adult wards (e.g. afternoons/evenings), but with tighter control to protect children.

Details are outlined on the trust’s children’s services and visiting pages:
https://www.surreyandsussex.nhs.uk/patients-visitors/visiting-us

Critical Care and High Dependency

For areas such as Intensive Care or High Dependency Units:

  • Visiting is strictly controlled and by arrangement with the ward team.
  • Visiting times are usually more flexible but must be agreed with staff, taking into account the clinical condition of patients and unit activity.

Visitors should always phone the relevant ward before travelling to confirm the specific arrangements.

Outpatient Departments and A&E

  • Outpatients: Patients may normally bring one companion to most outpatient appointments, but this can vary by clinic.
  • Emergency Department (A&E): One accompanying person is often allowed, subject to space, safety and clinical need.

The trust emphasises that visiting policies may be reviewed, particularly in response to infection risks. The latest official visiting guidance is maintained on:
https://www.surreyandsussex.nhs.uk/patients-visitors/visiting-us

Contact Details

Key contact information for East Surrey Hospital (Surrey and Sussex Healthcare NHS Trust) from the official site:
https://www.surreyandsussex.nhs.uk/contact-us

  • Hospital Address:
    East Surrey Hospital
    Canada Avenue
    Redhill
    Surrey RH1 5RH
  • Main Switchboard: 01737 768 511
  • General enquiries email (Trust):
    The trust provides contact forms and email addresses via its “Contact us” page:
    https://www.surreyandsussex.nhs.uk/contact-us

For ward‑specific visiting queries, call the main switchboard and ask to be put through to the relevant ward.

Important Visitor Guidelines

Surrey and Sussex Healthcare NHS Trust sets out visitor guidance to keep patients, staff, and visitors safe. From the trust’s visiting information and patient information pages:
https://www.surreyandsussex.nhs.uk/patients-visitors/visiting-us

Key points include:

  • Do not visit if you are unwell
    Anyone with symptoms such as diarrhoea, vomiting, fever, flu‑like symptoms, or COVID‑19‑type symptoms should not visit until fully recovered.

  • Hand hygiene
    All visitors are asked to use alcohol hand gel on entry and exit from the hospital and wards, and to wash hands thoroughly if requested by staff.

  • Face masks and infection control
    Mask requirements may change depending on infection levels. Visitors should follow on‑site signage and staff instructions. In some higher‑risk areas, masks may still be required.

  • Number of visitors
    Wards may limit the number of visitors at a bedside at any one time to avoid overcrowding and to allow staff to work safely. It is advisable to check with the ward before bringing multiple visitors.

  • Children visiting
    Children can sometimes visit but may be restricted, particularly during periods of high infection risk (for example, winter viruses). Always confirm with ward staff before bringing children.

  • Respecting privacy and confidentiality
    Visitors should maintain patient privacy and dignity, avoid taking photographs or recordings without explicit permission, and leave the bedside when staff request privacy for examinations or procedures.

  • Food and gifts
    Some wards limit certain foods or flowers due to infection control or allergy concerns. Visitors should check with staff before bringing food or large items.

Visitors are encouraged to follow any additional ward‑specific rules given by nurses or ward managers.

FAQs

1. What are the standard visiting hours at East Surrey Hospital?
Most adult inpatient wards at East Surrey Hospital have visiting hours from 3pm to 8pm daily, according to Surrey and Sussex Healthcare NHS Trust’s official visiting guidance:
https://www.surreyandsussex.nhs.uk/patients-visitors/visiting-us

2. Do I need to book an appointment to visit a patient?
For most general wards, formal booking is not required, but some areas (such as critical care or isolation rooms) may require prior arrangement. It is recommended to call the ward via the hospital switchboard on 01737 768 511 to check.

3. Are visiting hours different in maternity?
Yes. Maternity has separate rules. A birth partner can be present 24/7 during labour, and a nominated support partner usually has extended visiting on the postnatal ward (commonly 9am–9pm). Other visitors are more restricted. Full details are on:
https://www.surreyandsussex.nhs.uk/patients-visitors/maternity-visiting

4. Can children visit patients in East Surrey Hospital?
Children may be allowed to visit but this is subject to ward rules and any current infection‑control measures. Visitors should check with the ward before bringing children.

5. Where can I find the latest updates on visiting rules?
The most up‑to‑date information on East Surrey Hospital visiting hours and rules is published by Surrey and Sussex Healthcare NHS Trust on its official visiting page:
https://www.surreyandsussex.nhs.uk/patients-visitors/visiting-us

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